Terms & Conditions
Iconic Trading Cards Limited — Terms & Conditions of Sale
These terms and conditions apply to all orders placed through iconic-tcg.com (the "Website"). Please read them carefully before placing an order. By placing an order you agree to be bound by these terms.
1. About us
The Website is operated by Iconic Trading Cards Limited, a company registered in England and Wales (company number 17300570). Registered office: 2 West Street, Ware, Hertfordshire, SG12 9EE, United Kingdom. You can contact us by email at admin@iconic-tcg.com.
2. Orders and contract formation
All orders are subject to acceptance and availability. When you place an order you will receive an order confirmation email; this acknowledges receipt of your order but does not constitute acceptance. A contract between you and us is formed only when we dispatch your order. We may decline or cancel an order at any point before dispatch — for example where a product was listed at an incorrect price, is unavailable, or where we suspect fraud — in which case you will receive a full refund of any amount paid, except where section 2a (delivery addresses and freight forwarding) applies.
2a. Delivery addresses and freight forwarding
We do not ship to freight forwarders, package-forwarding services, reshipping agents or mail-forwarding addresses. Orders placed for delivery to an address of this type will be cancelled and will not be dispatched.
Where an order is cancelled for this reason, we refund the amount paid less the payment processing and platform fees charged to us on the original transaction. Those fees are not returned to us when a refund is issued. We will tell you the amount deducted at the point we cancel.
This restriction exists because addresses of this type are widely used in card fraud and we cannot verify a cardholder against them. If you think your address has been identified as one in error, contact us before ordering and we will check it for you.
3. Products
All trading card products sold on the Website are factory sealed unless expressly described otherwise. Product images are for illustration; the contents of sealed products are randomised by the manufacturer and we make no representation about the contents, value or "pulls" of any sealed product. Pokémon, Magic: The Gathering, One Piece Card Game, Disney Lorcana and all other game names and marks are the property of their respective owners; we are not affiliated with or endorsed by those companies.
3a. Single cards and condition
Single cards are sold as raw, ungraded cards unless expressly described otherwise. Condition varies from card to card and mint or gradable copies are not guaranteed: surface, centering, edges and corners may show variation consistent with pack-fresh or lightly handled cards. Where a card is listed in a specific played condition (for example Lightly Played), this is stated on the listing. Single cards are not returnable on the basis of condition. If condition matters to you, contact us at admin@iconic-tcg.com before purchasing and we will gladly send photographs of the exact card.
3b. Packaging and outer condition of sealed products
Product packaging — including but not limited to outer boxes, shrink wrap, cellophane, blister casing, display cartons and factory seals — exists for the purpose of protecting the product contained within it and does not form part of the product itself. Minor cosmetic imperfections to packaging (such as dents, creases, scuffs, tears to shrink wrap, seal lifting or shelf wear), whether arising in manufacture, storage or transit, shall not constitute damage to, or a defect in, the product, and shall not of themselves entitle you to reject the goods, cancel the contract or receive a refund or replacement.
For the avoidance of doubt, where the contents of a sealed product are themselves damaged or defective, your statutory rights are unaffected and a return will be accepted in accordance with section 8 (Faulty or misdescribed goods). Nothing in this section limits your statutory cancellation rights as a consumer under section 7.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken in full when you place your order, using the payment methods shown at checkout. We take reasonable care to ensure prices are correct, but if we discover a pricing error in your order we will contact you and give you the option of reconfirming at the correct price or cancelling for a full refund.
5. Pre-orders
Pre-order products are dispatched on or around the official release date. Release dates are set by manufacturers and can change; we are not responsible for delays caused by the manufacturer or distributor. If an order contains both in-stock and pre-order items, the whole order will normally ship together when all items are available. You may cancel a pre-order at any time before dispatch for a full refund.
6. Delivery
We deliver to addresses in the United Kingdom, and internationally where shown at checkout. Delivery options, costs and estimated timescales are shown at checkout. Risk in the products passes to you on delivery; ownership passes when we receive payment in full. If your order arrives damaged, please contact us within 48 hours with photographs of the packaging and products so we can put it right.
7. Your right to cancel (consumers)
If you are a consumer in the UK you have the right, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your order within 14 days of the day you (or someone you nominate) receives the goods, without giving a reason. To exercise this right, contact us at admin@iconic-tcg.com with a clear statement of your decision to cancel. You then have a further 14 days to return the goods to us at your own cost. Sealed products must be returned unopened, unused and in their original condition; the cancellation right does not apply to sealed products that have been unsealed after delivery, as their random contents mean they cannot be resold once opened. We will refund you within 14 days of receiving the goods back (or of you providing evidence of return), using your original payment method.
8. Faulty or misdescribed goods
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. If a product is faulty, damaged or not as described, contact us at admin@iconic-tcg.com and we will offer a repair, replacement or refund as required by law. Return postage for faulty or misdescribed goods is at our expense.
9. Age requirement
Orders may only be placed by persons aged 18 or over, or by younger persons with the involvement and consent of a parent or guardian.
10. Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for losses that were not foreseeable when the contract was made, losses not caused by our breach, or business losses. Our total liability to you for any order is limited to the price paid for that order. Products are supplied for private, non-commercial use; we have no liability for loss of profit, loss of business or loss of resale value.
11. Events outside our control
We are not responsible for delay or failure to perform caused by events outside our reasonable control, including manufacturer delays, carrier failures, strikes, and severe weather. We will take reasonable steps to minimise the effect of any such event.
12. General
If any provision of these terms is found to be unenforceable, the remaining provisions remain in force. These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are unhappy with how we have handled an order, please contact us first at admin@iconic-tcg.com — we aim to resolve every issue quickly and fairly.
Last updated: August 2026.